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Ondoarding Project Manager

Full-time | Remote

About Power Ecosystem
Power Ecosystem is building the NextGeneration fully-decentralized Web3 Cloud Infrastructure for decentralized full-stack applications hosted in a scalable full-sharded blockchain network for the best developer experience with a focus on end-users. Reliable Web3 infrastructure for the next generation of web applications—open, trustless, and robust.

We are building the worldwide decentralized WEB3 cloud infrastructure for innovators in DeFi, NFT, gaming, analytics, and other verticals are empowered by scalable distributed decentralized WEB3 infrastructure - Power Ecosystem. We unified user-friendly access for developers to all necessary decentralized services via real decentralized WEB 3 infrastructure for full-stack decentralized applications which can create absolutely any web developer without deep knowledge in blockchains.
Job Description
The Onboarding Project Manager is responsible for managing the successful onboarding of Power Ecosystem startups and developers groups. The role of the Onboarding Project Manager is to manage the onboarding process and ensure the developers see value as soon as possible. Additionally, he/she is responsible for onboarding new developers at Power Ecosystem by working closely with Tech Document Writer and Solution Architects. The Onboarding Project Manager is the main point of contact throughout the onboarding phase and is the leader of onboarding efforts from beginning to completion.

You will serve as a trusted advisor to ensure successful implementations, that the assigned customers achieve targeted business benefits from their investment in Power Ecosystem, and that the customers serve as a positive reference and continue their implementation of Power Ecosystem web3 infrastructure. Your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. OPMs are the customer's primary liaison during onboarding with Power Ecosystem and are accountable for identifying and directly addressing business and technical issues. They must marshal resources across the Power Ecosystem organization, coordinating interaction with the various Power Ecosystem part through timely and effective management of the case resolution process and will be the primary point of contact for escalations. This position requires a strong technical background, excellent client and project management skills, proven ability to understand various technical workflows when needed. Successful candidates must be action-oriented and able to communicate clearly and effectively to both technical and business audiences at multiple levels.
Duties and responsibilities
  • Manage the implementation process of onboarding customers to Power Ecosystem
  • Acts as the point person by communicating and coordinating all onboarding activities with developers and providing direction to the internal implementation team
  • Develops the project plan and scope for each implementation to ensure goal attainment
  • Determines key performance indicators while maintaining schedule and scope
  • Responsible for executing project plans on time and consulting with stakeholders, and providing direction to the implementation team when timelines change
  • Identifies project gaps and makes recommendations to improve the onboarding procesEstablish and maintain working relationships with internal teams, including professional services consultants, product management, engineers, and support staff
  • Maintain current functional and technical knowledge of the entire Power Ecosystem infrastructure line
  • Provide clear and constructive product feedback to product management based on developers requirements
  • Help to document best practices in developing and deploying Power Ecosystem solutions
  • Participate in internal projects that help scale the group, document, and implement best practices, and improve our methodology and quality of implementations
Skills and Qualifications
  • 2-5 years experience in a "customer-facing" environment such as sales, technical consulting, or enterprise customer support
  • Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with a senior executive to C-level personnel
  • Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments, and projects
  • Strong analytical skills regarding technical and project management issues
  • Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution
  • Exemplary customer service attitude with business development and customer relationship management experience
  • Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
  • Comfort working remotely and with a high degree of independence and autonomy.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
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